Our
Services

All colour services must be finished with a cut and style or a blow dry style. change of minds on the day of the service fall under our cancellation conditions. Please note all prices are “from” and that additional products required will be charged accordingly.

For all new clients we require a mandatory in-person consultation at least 48 hours prior to your appointment. This is an opportunity for us to assess your hair and discuss your hair goals. We also conduct a skin test and strand test of your hair. If we feel for any reason that your hair is not suitable for the appointment you want we will contact you and reserve the right to refuse service if necessary.

If it’s your first visit to Iron and Ivy for colour, we do require a non refundable booking fee in advance. New Client consultations are a discussion about your hair goals. These consultations are complimentary however if you proceed to book an appointment with us, a non-refundable booking fee of from $100 will be required to secure your appointment. For larger appointments such as Balayage or large lightening services then a $200 non-refundable booking fee will be required in advance before we book the appointment.

If you decide not to proceed with your appointment for any reason then the booking fee will be forfeit, however as a courtesy we allow you to use this towards products in our shop but we will never provide a refund.

In addition the non refundable booking fee is only valid for 6 months if not redeemed during this time then it becomes forfeit.

Cancellation / Booking conditions

By booking an appointment with Iron + Ivy Hair Studio you are agreeing to our cancellation conditions.

Here is a breakdown of our cancellation fees:

⦁ Standard services + Colour services: Cancellations outside of 24 hours of your appointment – No charge
⦁ Balayage, Ombre or Large Lightening Services: Cancellations outside of 48 hours of your appointment - No charge
⦁ Standard services + Colour services: Cancellations within 24 hours of your appointment – 100% of service will be charged
⦁ Balayage, Ombre or Large Lightening Services: Cancellations within 48 hours of your appointment - 100% of service will be charged
⦁ No shows: 100% of booked service will be charged.

Cancellation / Booking conditions - Online
All Online bookings are non-refundable

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. Clients will generally be allowed a 5-10-minute grace period. After that time, we will call to check you are on your way. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day.

Again, please remember that your appointments are reserved for you and only you.

These policies allow us the opportunity to ensure the smooth running of Iron and Ivy Hair & Beauty. We very much appreciate your business and adherence with our policies.